Choose your donation pack
Pick a pack, then pick how you want to pay for it.
Realm
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Balances are kept separately for every realm - please make sure the realm above is the one you want to top up. Contact support if you topped up the wrong one.
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All payment methods
Every method below also works without picking a pack first - the amount is chosen on the payment page.
F.A.Q.
Payments
Which payment methods can I use?
Every method shown on this page is available to you - the list only contains the gateways we have switched on. Which of them you actually see can depend on your country and on the payment provider.
Do you add any fees or taxes?
We add nothing on top of the amount you select. Your bank or payment provider may charge its own fees depending on the method you use.
In which currency am I charged?
The pack price is charged in the currency shown on the card. If your card or account uses a different currency, the payment provider converts the amount and its exchange rate applies.
Is paying on this site safe?
Yes. Every payment is completed on the payment provider's own page - we never see or store your card details. Always finish the payment here on the site and never send money directly to another player or to a member of staff.
My payment was declined. What should I do?
Check that the card details are correct, that the card has enough funds and that it is enabled for online payments in your country. If it still fails, ask your bank why the payment was declined. If you have tried more than one method and none of them go through, open a support ticket and we will look into it together.
Credits and receipts
How long does it take for the credits to arrive?
In most cases the balance is topped up within seconds of the payment being accepted. Some methods take longer - allow up to 2 hours. If the credits have still not arrived after that, open a support ticket and include the payment receipt.
Where do I get a receipt?
The payment provider sends a confirmation to the e-mail address you used at checkout. Keep it - it is the fastest way for us to trace a payment if anything goes wrong.
Can I get a refund?
Contact us within 14 days of the payment and we will review your case individually. We can normally refund when the credits have not been used and no market activity happened after the purchase. Keep your receipt ready - we will always ask for it.
Wrong server or missing credits
I topped up the wrong server by mistake.
Balances are kept separately for each server, so a top-up cannot be moved automatically. Open a support ticket with the payment receipt and tell us the server you meant to top up - we will transfer the funds when we can verify the payment.
Are discount or promo codes available?
Not at the moment. When we run a promotion it will be announced in the news, so keep an eye on the news page and on our Discord.